Solving the
"Middle-Layer"
Friction

Strategic solutions tailored to the unique pressures of the commercial interiors lifecycle.

End Users

(Healthcare, Education, Government, Corporate)

Owner’s Representation:

Independent oversight of the process for design and dealer services.

Cross-Departmental Liaison:

Fostering synergy between Procurement, Construction, and Facilities to prevent project drift.

Technical Problem Solving:

Identifying and resolving manufacturer/dealer bottlenecks before they impact move-in dates.

Dealer & Design Partners

Operational Scaling for Dealers:

Developing vertical-specific, business development programs, and professional MSA/SOW structures.

Manufacturer Liaison:

Working with manufacturer partners to secure special pricing and standardized product programs

Firms PM for Designers:

Handling the procurement-layer functions to protect the larger build from furniture-related delays.

Relationship Preservation:

Managing the stress of change orders and technical shifts to push back on scope creep to keep client relationships intact.

Manufacturers

National Vertical Strategy:

Setting and launching programs nationally or in specific geographies with a focus on Healthcare, Education, and Government sectors.

Business Development & Technology:

Optimizing CRM and KPI frameworks to track leads and opportunities toward positive outcomes.

Operational Diagnostics:

Providing evaluation of internal processes from customer service intake to on-site delivery.

Market & Dealer Assessment:

Providing an objective assessment of current market opportunities and dealer relationship solutions to fit current priorities.

The TrueNorth
Framework

Every project is defined by:

Confidentiality:

Clarity:

Measurability: